At S P Konsultancy, we aim to provide transparent and fair policies to ensure a positive experience for our clients. Please read the following guidelines regarding cancellations and refunds carefully.
Cancellation Policy:
1. Consultancy Services:
- Clients may cancel consultancy services by providing written notice to S P Konsultancy.
- Depending on the stage of the project and the extent of work completed, cancellation fees may apply.
2. Associated Company Services:
- Cancellation policies for associated company services may vary depending on the terms and conditions set by the service provider.
- Clients are encouraged to review the cancellation policies provided by the respective service providers before making any commitments.
Refunds Policy
1. Consultancy Services:
- Refunds for consultancy services are processed based on the terms outlined in the service agreement.
- In cases where cancellations are permitted and eligible for a refund, the refund amount will be calculated based on the work completed up to the point of cancellation, minus any applicable cancellation fees.
- Refunds will be issued based on the terms and conditions of the payment gateway used for the transaction.
- If a refund is approved, it will be processed through the same payment gateway used for the original transaction.
- Refund processing times may vary depending on the payment gateway and financial institution.
Exceptions
- Circumstances such as unforeseen circumstances beyond the control of the client or S P Konsultancy may be considered for exceptions to the cancellation and refund policies.
- Requests for exceptions must be submitted in writing and will be reviewed on a case-by-case basis.
Payment Gateway:
We utilize a secure payment gateway “Razorpay” to process all transactions on our website. The payment gateway ensures the security and confidentiality of your financial information during the payment process.
Contact Us: If you have any questions or concerns regarding our cancellation and refunds policy, please don't hesitate to contact us. Our team is here to assist you and ensure a smooth resolution to any issues you may encounter.
Thank you for choosing S P Konsultancy. We appreciate your understanding and cooperation regarding our cancellation and refunds policy.
